Kern International Customer Service

Where the Customer is King

Welcome to Beads by the Dozen Online Customer Service. Use the menu below to find the information you need. Clicking on a subject line will take you to that page and show you the topic covered there. Do not hesitate to contact our friendly staff with your comments or questions.

• About Kern International: information about our services, company history, people directory
• Contact Us: by email, fax, phone or mail
• Customization Services: custom creations and specialty products
• Privacy Policy: how we protect your personal information
• Return Policy: exchanges and how to send back merchandise
• Security: how we protect online ordering
• Shopping Help: finding things, using wish lists, and logging in
• Shipping Policy: shipping options, schedule and tracking orders
• Frequently Asked Questions: common questions
• Store Locator: get directions and store hours for Kern International 
• Your Account: sign in, view your order history, access and change your password and update info
• Wish List: check items saved for later review
• Wholesale Inquiries: opportunities for qualified retailers and vendors